COMMITMENT TO SAFETY
WE TAKE PASSENGERS BIG AND SMALL…
…AND WE PLAN FOR THEM ALL!
At GTN we put safety first, all vehicles booked through GTN Partners must meet GTN’s Service Standard – this means whether you are travelling on a GTN Coach in North America, or an affiliate’s coach abroad you can expect the same great service, safety, and peace of mind.
Our Service Standard was developed to protect YOU – the customer, it includes our promise to:
– Arrive on time
– Provide clean vehicles
– Ensure all vehicles are maintained and in great condition
– Provide trained, professional, and courteous drivers and booking staff
– Be accessible to YOU, the client; 24 hours a day, 7 days a week
– Clear, easy to understand billing – NO HIDDEN CHARGES
– All our vehicles are equipped with a GPS which ensures your driver will arrive to set destination without getting lost
– Complementary Logistics Planning Services – our expert planners will communicate with you ahead of time to ensure that your trip is planned right. This means you will have enough space for your people and your luggage, you will have seamless transfers, pickups, and drop offs, and that you will have a great customer experience no matter which GTN vehicle, driver, or location you choose.
– Emergency fleet on standby; we maintain our buses regularly with care, however to ensure maximum satisfaction GTN and our Partners have ‘stand by’ buses in various locations ready to be deployed should they be needed
– Safe Driving Practices – all of our drivers are licensed, trained in our industry, and understand the standard safety procedures including when to take a break. None of our drivers work beyond
That’s the GTN Way!